Delivery & Returns

All items are handmade, made to order and shipped from the UK. 

PRODUCTION TIMES: Most products take 3-5 working days to make before being shipped. If you have ordered a group of items or ordered in a busy period this may be longer. 

If you need your order urgently please email us at hello@terrazzoparazo.co.uk

UK SHIPPING:

We ship all our parcels via Hermes Tracked or DHL Express. Once your order has been dispatched you should expect your order within 3-5 business days or 1-2 business days if you have chosen express. 

 

COVID-19 & BREXIT DELIVERY TIME FRAMES:

Please expect potential delays if ordering over seas.

 

INTERNATIONAL SHIPPING:

We ship all our International orders via UPS or FedEx tracked.

We ship all our European items via DPD or Parcel Force tracked.

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

 

Duration: Approx 7-10 business days after being dispatched